The Citizen Participation and Public Petitions Committee will conclude its work this Parliament in March 2026 ahead of the next Scottish Parliament election. So the Committee has time to complete its work, it has agreed not to consider petitions submitted after 10 October.
The Committee will continue to meet but given the volume of petitions and agreed work programme it is unlikely that the Committee would be able to meaningfully progress work on petitions submitted after 10 October ahead of the election. Petitions lodged after this date will not fall when the Parliament is dissolved and will be for the successor committee to consider in the new session.
If you are seeking urgent action or policy change please contact one of your 8 MSPs or the Scottish Government directly.
Closed petition PE1930: Ensure customers are always given information on the cheapest possible fare in new Scotrail contract
Calling on the Scottish Parliament to urge the Scottish Government to ensure that a requirement of future rail contracts is for customers to be given information on the cheapest possible fare as a matter of course and recognize the vital role of the existing ticket office estate in delivering on this aim.
Previous action taken
I raised a previous petition on this issue which was closed on 3 September 2020.
Background information
The current system of pricing for rail fares is complex. As such it is difficult for the customer, especially in a digital purchase environment, to be assured that they are getting the best fares. The proposed reduction in ticket office opening hours will do little to improve the delivery of face to face advice to passengers to reduce the rail fare system complexity and ensure best value.
This petition was considered by the Scottish Parliament
57 signatures