Under consideration PE2258: Independently review NHS complaints handling for greater accountability and learning
Calling on the Scottish Parliament to urge the Scottish Government to undertake an independent review of NHS Scotland complaints handling, including the independence of investigations, how findings and failings are communicated to families, how learning and improvements are demonstrated following complaints, and whether greater independent oversight of the Duty of Candour is required to ensure transparency, accountability and public confidence.
Background information
This petition arises from my experience following the death of my gran, whom I believe was failed during her hospital care. I pursued my concerns through the NHS complaints process and the SPSO but was left without the clear acknowledgment I had hoped for. I was not seeking compensation or punishment. I wanted someone to say, “We got it wrong, and this is what we have changed as a result.”
My experience has raised wider concerns about whether NHS complaints provide families with meaningful accountability when care falls below expected standards. I am particularly concerned about the independence of investigations, whether families receive clear findings, how learning is demonstrated, and whether there is sufficient independent oversight of the Duty of Candour.
My gran meant the world to me. I cannot change what happened to her, but I hope her experience can help improve the system for other families.
24 signatures
This petition is now under consideration
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